from Germany	Tel. 0180 - 53 23 698 *
from Austria	Tel. 0720 - 511 115
International	Tel. +41 - 71 - 775 95 00
per EMail

1. customer contacts the iqua-Hotline or places an online request
2. A iqua-Hotline representative arrange on-the site support by a local technician if necessary
3. local technician visits customer and resolves the problem